15th November 2005

A new complaints policy and procedure was approved at the Housing Services Committee on   10th November 2005. The new policy is more proactive and enables tenants to complain via telephone, email, fax or in person on their estate or at head office.

Clear deadlines are set for responding to complaints. Satisfaction questionnaires will be sent to all complainants at the resolution of the complaints to enable the to tell us how they felt about the whole process.

For further details of the policy & procedure contact us on 0208 800 9606