Performance

IDS’ consistent position at the top of the performance indicator and league tables reflects our strengths and effectiveness as a landlord.

In the most recent Audit Commission inspection, IDS was judged to be providing a “Good” service overall with continuous raising of standards a priority. The lead inspector commented “Great emphasis is placed on high levels of performance and value for money….The association listens to its tenants and is shaping the service around tenants’ needs and satisfaction.”

The Commission found that despite the majority of IDS’ properties dating from the end of the nineteenth century, they were well maintained with effective maintenance, repair and re-improvement programmes. A number of areas, defined by the Audit Commission as “positive Practice” were commended including the provision o fa free decoration service for elderly and vulnerable tenants, and the welfare fund used to cover emergency situations such as the purchase of furniture or essential equipment for tenants in need. 

National recognition was achieved for IDS’ Youth Engagement Project which won the National Housing Federation’s prestigious iNbiz Race and Diversity Award by a judging panel including 60 housing association residents from around the country.

IDS’ annual tenants survey consistently shows high levels of satisfaction from residents. This is partly due to IDS’ commitment to provide estate-based management services and an active tenant participation programme.

The 2007 survey gave high overall levels of satisfaction with IDS ranked second out of an independently selected benchmarking group with 76% of respondents satisfied with the overall service provided.

74% of tenants are satisfied with the way IDS deals with repairs and maintenance and 86% are satisfied with the way IDS communicates with them. IDS was again ranked second in satisfaction with the opportunities for participating in management and decision making where 56% of respondents are satisfied compared with an average of 50% for other social landlords. In addition 69% feel that IDS takes their views into account when making decisions.

Stakeholder satisfaction surveys also show high levels of confidence in, and good relationships with, IDS.

IDS employs two tenant welfare officers who provide advice and assistance to tenants in claiming benefits.