MAINTENANCE & REPAIRS

Reporting Repairs

You will need to tell us about any repairs that we are responsible for, as soon as possible after you notice a problem.

We are not responsible for repairs unless we are aware of them and the fault may become worse if it is not dealt with promptly.

Report repairs to your Estate Manager or Sheltered Scheme Manager, either by telephone or in person.

Click here to download a form to request an inspection or repair.

It may be necessary to inspect the defect before issuing a repair order. You will be given a copy of the order which will include details of when the work should be completed. You should allow IDS and its contractors reasonable access to inspect and carry out the repair.

Out-of-hours emergency repairs

Emergency repairs should be reported directly to our out-of-hours contractor, Barry Stewarts on 0705 005 3807. The service operates outside of normal working and caretaker hours.

How long does it take to carry out repairs?

We will try to get all repairs done as quickly as possible. The list below shows targets set for staff and contractors to deal with repairs reported by tenants.

If you do not receive a response within the target response time, and you have not been told why, please contact your Estate Manager or Sheltered Scheme Manager again.

Target response times

Out-of-hours emergency repairs: 2 hours
Emergency repairs: 24 hours
Urgent repairs: 7 days
Non-urgent repairs: 21 days
Programmed works: (already included within a programme)