Satisfaction with recent improvements

SNE Bathroom

We have recently replaced 61 bathrooms at the Stoke Newington Estate as part of the rolling programme.
In a survey tenants were asked to rank the standard of service, the results were a follows:

How satisfied were you with the information you were provided with about the work before it began?

91.88%

How satisfied were you with the overall service provided by IDS during the period of works?

92.5%

Were areas kept neat and tidy?

93.75%

Where the operatives courteous & polite?

96.25%

How satisfied are you with the finished product?

95.00%

We are aware that there are a few issues and are working hard to resolve these.

We are hoping to replace a further 25 bathrooms in the current financial year and will be in touch with those next on the list soon.

 

Brickwork repairs - before

Before and after brickwork repairs at Evelina Mansions

Evelina Mansions facade brickwork  repairs - after

Projects across the estates

During the year we aim to undertake the following works across our estates and sheltered schemes.

Ajex House

Kitchen replacements

As part of a rolling programme of works we will be replacing seven kitchens at this sheltered housing scheme.  The kitchens selected for this first round of works will be based on age and condition.  The replacements will be undertaken by members of our in-house trade team.  If you live at Ajex House and are concerned about your kitchen or would just like to know more, contact your Scheme Manager.

Evelyn Court

Kitchen and bathroom replacements

We aim to replace some of our older kitchens and bathroom during the year.  If your kitchen is older than 20 years and you would like to be put on the waiting list for these works please contact Sean Kelly at the head office.  The timing of the replacements is based on age and condition.

Rewiring

We aim to rewire a further 25 flats at Evelyn Court this year.  It is proposed that these works will be undertaken by our in-house team.  Properties included will be based on age and condition of the current wiring and we will be writing to tenants of the selected properties over the next few months.  If you have any concerns about the condition of the wiring within your property please speak to your Estate Manager.

Evelyn Court scooter stores - before

Scooter storage before and after refurbishment at Evelyn Court

Evelyn Courrt scooter stores