You will need to tell us about any repairs that we are responsible for as soon as possible after you notice a problem.

We are not responsible for repairs unless we are aware of them and the fault may become worse if it is not dealt with promptly.

Report repairs to your Estate Manager or Sheltered Scheme Manager, either by telephone, email or in person. You can also report repairs by logging into SeeMyData – more details here I need to report a repair

It may be necessary to inspect the defect before issuing a repair order. You will be given a copy of the order which will include details of when the work should be completed. You should allow IDS and its contractors reasonable access to inspect and carry out the repair.

Out-of-hours emergency repairs

Emergency repairs should be reported directly to our out-of-hours contractor, Barry Stewarts on 0705 005 3807. The service operates outside of normal working and caretaker hours.

Boiler repairs

How long does it take to carry out repairs?

We will try to get all repairs done as quickly as possible. The list below shows targets set for staff and contractors to deal with repairs reported by tenants.

If you do not receive a response within the target response time, and you have not been told why, please contact your Estate Manager or Sheltered Scheme Manager again.

Target response times

  • Out-of-hours emergency repairs: 2 hours
  • Emergency repairs: 24 hours
  • Urgent repairs: 7 days
  • Non-urgent repairs: 21 days
  • Programmed works: (already included within a programme)