IDS manages over 1,500 properties in Hackney, Tower Hamlets, Southwark, Redbridge, Barnet, Haringey, Camden, Hertsmere and Canvey Island.


Reporting repairs

You will need to tell us about any repairs that we are responsible for as soon as possible after you notice a problem.

We are not responsible for repairs unless we are aware of them and the fault may become worse if it is not dealt with promptly.

Report repairs to your Estate Manager or Sheltered Scheme Manager, either by telephone, email or in person. You can also report repairs by logging into SeeMyData – more details here

It may be necessary to inspect the defect before issuing a repair order. You can be given a copy of the order which will include details of when the work should be completed. You should allow IDS and its contractors reasonable access to inspect and carry out the repair.


Out-of-hours emergency repairs

Emergency repairs should be reported directly to our out-of-hours contractor, Barry Stewarts on 07799 037 718. The service operates outside of normal working and caretaker hours.


How long does it take to carry out repairs?

We will try to get all repairs done as quickly as possible. The list below shows targets set for staff and contractors to deal with repairs reported by tenants.

If you do not receive a response within the target response time, and you have not been told why, please contact your Estate Manager or Sheltered Scheme Manager again.


Target response times

  • Out-of-hours emergency repairs: 2 hours
  • Emergency repairs: 24 hours
  • Urgent repairs: 7 days
  • Non-urgent repairs: 21 days
  • Programmed works: (already included within a programme)

More information is available via the quick access tab and in the Tenants navigation bar at the top of this page.


DIY repairs videos

Many of us experience small repair problems from time-to-time.   Hackney Council has produced a series of ‘You can do it!’ instructional videos providing you with simple tips on how to carry out minor DIY jobs in your home. You might find these videos helpful: