IDS is really keen to capture learning from any feedback received to improve the services it delivers. It works with residents in formal structures which are detailed in the ‘Get Involved’ section of the website.

We also look at all feedback, both good and bad, from individuals and we welcome you to contact us.

We will record all complaints and feedback in whatever way is easiest for you. A copy of our complaints resolution and customer care policy can be found on our ‘Policies’ page.

A summary of what we learn each year is shared with our board and will also be included in our newsletters to all residents.