IDS is really keen to capture learning from any feedback received to improve the services it delivers. It works with residents in formal structures which are detailed in the ‘Get Involved’ section of the website.

We also look at all feedback, both good and bad, from individuals and we welcome you to contact us.

We will record all complaints and feedback in whatever way is easiest for you. A copy of our complaints resolution and customer care policy can be found on our ‘Policies’ page.

A summary of what we learn each year is shared with our board and will also be included in our newsletters to all residents.

Industrial Dwellings Society's offices will be closed until further notice; however we can be contacted by phone and email. See all our details here. Thank you for your co-operation and understanding during this difficult time.