Contact us
For any enquiries, feedback or to make a complaint you can email us at housing@ids.org.uk or call us on 020 8800 9606. If you have an out-of-office-hours emergency repair, please call 020 8800 9606 and select option 1.
Are you an IDS resident?
Get in touch
143 Stoke Newington Road
London
N16 8BP
Call us:
Let us know if you need to talk to us in a different language.
Report a repair
All residents can report repairs in their property to EVO: You can contact EVO on their app, by calling (0)20 8691 9293 or email living@evo-pm.com
Central heating repairs: For any central heating or boiler issues, please contact our contractor, Oakray directly on 020 8370 4707. Oakray will attend any heating and/or hot water breakdown within 24 hours of being called out, or within 4 hours if it’s an emergency.
To make or change a boiler service:
Tel 020 8800 9606 and select option 2.
To make a rent payment or discuss your rent account:
Tel 020 8800 9606 and select option 3.
To discuss a transfer or any other rehousing issue:
Tel 020 8800 9606 and select option 4.
For outstanding invoice or financial enquiries:
Tel 020 8800 9606 and select option 5.
For estate services including cleaning:
Tel 020 8800 9606 and select option 6.
To discuss a housing tenancy issue (for example, ASB, succession or any other housing related issues):
Tel 020 8800 9606 and select option 7.
For out-of-hours emergency repair
Tel 020 8800 9606 and select option 1.