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Water safety

Keeping you safe is our top priority. We work hard to ensure that the water systems in your home are clean, safe, and free from harmful bacteria. Here’s what we do and how you can help keep your water systems healthy.

Download water safety policy

What you need to know

Regular checks & maintenance

We make sure our water systems are regularly tested and maintained to prevent harmful bacteria like Legionella from growing. We carry out risk assessments every 2 years and review them if there are any changes to the building.

Keeping you safe from Legionella

Legionella is a bacteria that can grow in water and cause illness. To prevent this, we make sure water systems are flushed and maintained, especially after periods of non-use. If a property has been empty for a while, we flush the water system before you move in.

Advice and support

We will work with you to share simple tips on keeping your water safe, like regularly cleaning of showerheads and taps. If you have any specific concerns, we are here to help. Just let us know if you need advice or assistance.

Expert Contractors

Only fully qualified experts work on our water systems, so you can trust that everything is being done safely and correctly.

How you can help us

Clean regularly
Clean showerheads and taps regularly to keep your water system fresh.

Run water after breaks
If you’ve been away for over a week, it’s a good idea to run the taps for a couple of minutes to flush the system.

Report problems
If you notice any water issues, like unusual smells or discoloration, let us know right away.

Access to your home
We may need to access your home for essential water safety checks. If you have any concerns, we’ll work with you to find the best solution.

Extra support for those who need it

We understand that not everyone can manage water system cleaning tasks. If you have any difficulties, please let us know, and we will offer support where needed. We also provide water safety information in different formats and languages to make sure everyone has access to important advice.

Got concerns or questions about water safety? Please contact us.

We are here to help.

Phone: 0208 800 9606
Office Address: 143 Stoke Newington Road, London N16 8BP