Performance
Tenant Satisfaction
Tenant Satisfaction Measures (TSMs) combine resident survey and management information across key areas including: repairs & maintenance, complaints handling, engagement and building safety. We use this information to identify where we can improve, ensure standards are being met and that we are transparent with you on our performance as a social landlord.
Find out more about TSMs on the regulator’s website.
Please see below links for our TSM results:
2023/24 Tenant Satisfaction Measures
2024/25 Tenant Satisfaction Measures
Quarterly Performance
Below are our headline performance metrics for the period ending September 2025.
General
Overall
satisfaction
target 70%+
Complaints
responded on time
target 100%
Housing
Annual Tenancy Audits
complete
target 100%
Communal Cleaning
good standard
target 100%
Repairs
Repairs
satisfaction
target 90%+
Repairs
completed on time
target 95%+
Awaab’s Law
timescales met
target 100%
Compliance
Gas Safety Checks
completed
target 100%
Fire Risk Assessments
completed
target 100%