Contact Us

Contacting Industrial Dwellings Society

For any enquiries, feedback or to make a complaint you can Email us on housing@ids.org.uk or call us on 020 8800 9606

Call us

We have now made it easier to contact us and have dedicated phone lines, as shown below, for all of our services.

This means that, during office hours, there will always be someone here to help you.

For Heating / Hot water breakdowns and to book or change Annual Boiler Servicing please phone: Oakray 020 8370 4707

To report a repair:
Follow up a repair or discuss gas servicing: Tel 020 8800 9606 and select option 1.
Or you can email repairs@ids.org.uk (please include a photo of the problem if possible)

To make or change a boiler service:
Tel 020 8800 9606 and select option 2.

To make a rent payment or discuss your rent account:
Tel 020 8800 9606 and select option 3.

To discuss a transfer or any other rehousing issue:
Tel 020 8800 9606 and select option 4.

For outstanding invoice or financial enquiries:

Tel 020 8800 9606 and select option 5.

For estate services including cleaning:

Tel 020 8800 9606 and select option 6.

To discuss a housing tenancy issue (for example, ASB, succession or any other housing related issues):

Tel 020 8800 9606 and select option 7.

For OUT OF HOURS emergency repairs:

Tel 020 8800 9606 and select option 1.

Our Resident Services Co-Ordinators are patch based and ready to support both Sheltered Scheme and other residents, as follows: