Typical tenant participation activities


See below some great ways to get involved. If you would like any further information, please speak to your Estate Manager, Housing Officer or read more about our Resident Engagement Strategy


Surveys – involvement at home

We realise that not everybody can always go out to meetings so we carry out some surveys by post, email and telephone. Surveys give us very useful information about what you think of the services we provide.

Create a Residents Association

A Residents Association is a group of people who come together from a specific Estate to represent their community and address local issues. They need to follow certain rules to ensure all residents are included in decision making and can then ask as a voice for their block or estate when bringing issues to IDS and undertake projects and events to improve their community

Joint Estate inspections

Join our estates team to carry out inspections of your area. You may notice things on the area in which you live that we won’t, or that you want to highlight to is. This is a great way to get involved and make a difference in the area you live, as well as getting to understand what our roles entail.

Mystery shopping

We want to ensure our customer service is always excellent. By being involved in our mystery shopping, you will help test our responses to resident phone calls, emails and office visits.

Tenant representatives and Tenant Forum

We have a number of Tenant Representatives on our estates and at other properties who take part in the Tenants’ forum. Tenant Representatives act as an important link between landlord and tenant. We meet regularly throughout the year to put across tenants views and are consulted on specific activities. We are always looking for more volunteer representatives please get in touch for more information.

Youth forum

To ensure that the voices of our young people are heard, we want to hear from young people to ensure that the issues and concerns they face have a platform at IDS to shape our services and their housing going forwards.