Typical tenant participation activities


Surveys – involvement at home

We realise that not everybody can always go out to meetings so we carry out some surveys by post, email and telephone. Surveys give us very useful information about what you think of the services we provide.



    Tenant representatives and Tenant Forum

    We have a number of Tenant Representatives on our estates and at other properties who take part in the Tenants’ forum. Tenant Representatives act as an important link between landlord and tenant. We meet regularly throughout the year to put across tenants views and are consulted on specific activities. We are always looking for more volunteer representatives please get in touch for more information.



      Joint Estate inspections

      Join our estates team to carry out inspections of your area. You may notice things on the area in which you live that we won’t, or that you want to highlight to is. This is a great way to get involved and make a difference in the area you live, as well as getting to understand what our roles entail.



        Mystery shopping

        We want to ensure our customer service is always excellent. By being involved in our mystery shopping, you will help test our responses to resident phone calls, emails and office visits.



          Youth forum

          To ensure that the voices of our young people are heard, we want to hear from young people to ensure that the issues and concerns they face have a platform at IDS to shape our services and their housing going forwards.




            Industrial Dwellings Society's offices will be closed until further notice; however we can be contacted by phone and email. See all our details here. Thank you for your co-operation and understanding during this difficult time.