Our policies

On this page you can click to download a number of IDS’ policies. To open these files you will need Adobe Acrobat – free software that you can download from www.adobe.com.

Whilst many of these policies have to be quite lengthy, we have tried to sum up the content of them in easy English on the various tenants’ pages of our website. If you need more information at any time, please contact head office.

 

Please click on the following to download the following policies and documents:

CCTV

Compensation

Complaints Resolution & Customer Care Policy

Tenants access to files

GDPR

There are now new ways to contact IDS. There will be dedicated phone lines for each service area. Click here for more info.