Our policies

On this page you can click to download a number of IDS’ policies. To open these files you will need Adobe Acrobat – free software that you can download from www.adobe.com.

Whilst many of these policies have to be quite lengthy, we have tried to sum up the content of them in easy English on the various tenants’ pages of our website. If you need more information at any time, please contact head office.


Please click on the following to download the following policies and documents:

Complaints and Customer Care Policy

Domestic Abuse Policy 2024

Tenants access to files


Anti-Social Behaviour Policy

Allocations and Lettings Policy 2024