Our policies

On this page you can click to download a number of IDS’ policies. To open these files you will need Adobe Acrobat – free software that you can download from www.adobe.com.

Whilst many of these policies have to be quite lengthy, we have tried to sum up the content of them in easy English on the various tenants’ pages of our website. If you need more information at any time, please contact head office.


Please click on the following to download the following policies and documents:

Complaints and Customer Care Policy

Tenants access to files


Industrial Dwellings Society's offices will be closed until further notice; however we can be contacted by phone and email. See all our details here. Thank you for your co-operation and understanding during this difficult time.