How IDS can help

Our Rental Income team are always on hand to help you with your rent account. If you have any queries about your rent, the charges, to make payments or have concerns about your ability to pay, please contact us directly on 020 8800 9606 Option 2 or by contacting your Resident Service Coordinator.  We will also be able to provide some welfare benefits information and help you access services online.

We support vulnerable tenants including any residents facing harassment or domestic violence. We also assist in applying for funding to carry out adaptations to help residents remain independent – works range from installing level access showers to providing grab rails. Referrals usually need to be made by your local Social Services team.

Benefits advice from your local authority

You can access lots of useful benefits advice online.  Click below on your local council for more information.

Some useful contacts: National telephone helplines and websites

Civil Legal Advice

Free and confidential legal advice in England and Wales for people eligible for legal aid.

Opening times:
Monday to Friday, 9am to 8pm.
Saturday, 9am to 12.30pm.

Tel: 0845 345 4345
Text phone: 0845 609 6677


Shelter Housing and Homeless Charity

Free housing advice helpline: 0808 800 4444


Step Change Debt Charity

Free debt advice helpline: 0800 138 1111 (Monday to Friday 8am to 8pm and Saturday 8am to 4pm) Freephone including mobiles.



Free independent and impartial debt advice 0808 274 1921 (Monday to Friday 8am-9pm and Saturday 9am to 3pm). For cheaper calls if you are calling from mobile call 020 3642 5468.


National Debtline

Free debt advice helpline: 0808 808 4000 open Monday to Friday, 9am-9pm; Saturday, 9.30am to 1pm.

Citizens Advice self-help website

Practical, reliable information to help you solve your problems.