Benefits advice

IDS provides a number of welfare services to its tenants giving advice on benefits, advocacy services, and, for elderly or disabled tenants both redecoration and the provision of aids and adaptations to their homes.

The welfare service is overseen by Annette Henry and Robert Davenport.  Annette is our Supported Housing Manager with responsibility for managing our sheltered housing schemes and dealing with local authorities concerning Supporting People funding.  Tenants living in our sheltered schemes receive welfare services from the Supported Housing Manager.

Robert Davenport is our Housing Welfare Officer providing welfare advice and assistance for residents living on our estates and general housing schemes. He also provides training for staff so that they are also able to assist with welfare advice.

Robert can also provide advocacy for tenants in claiming welfare benefits. He often represents tenants, liaising with the DWP, local authorities, and other statutory and voluntary organisations bodies, such as charities and makes referrals where appropriate. Robert arranges appointments to visit tenants in their own home or is willing to set up interviews at IDS offices.



Aids and adaptations

IDS can apply for funding to carry out adaptations to tenants’ homes to enable them to remain independent. Works range from installing level access showers to providing grab rails. Referral for this work has to be through Social Services.  The Housing Welfare Officer can help in obtaining the required referral.