What is anti-social behaviour (ASB)?

The Anti-Social Behaviour, Crime and Policing Act 2014 defines Anti-Social Behaviour as

  • conduct that has caused, or is likely to cause, harassment, alarm or distress to any person,
  • conduct capable of causing nuisance or annoyance to a person in relation to that persons occupation of residential premises, or
  • conduct capable of causing housing-related nuisance or annoyance to any person.

Simply, an inconsiderate and deliberate act that causes nuisance or interferes with other residents rights to the peaceful enjoyment of their home and environment is deemed anti-social behaviour.

Examples of ASB

  • Persistent noise from loud music, shouting, banging doors.
  • Racial, homophobic or sexual harassment (covered by separate policy).
  • Physically or verbally aggressive or abusive behaviour towards others.
  • Criminal behaviour.
  • Nuisance from vehicles either from use, maintenance or abandonment.
  • Keeping premises in a state which is prejudicial to health.
  • Allowing animals to roam uncontrolled and to foul communal areas.
  • Leaving refuse lying around, especially items for drug taking.
  • Graffiti and deliberate damage to association property both communal and internal.
  • Selling or using drugs.
  • Prostitution.

I’m suffering from ASB what can I do?

If you are experiencing problems related to anti-social behaviour then ensure you contact IDS so may assist. If the situation is an emergency or a crime has been committed please contact the Police. There are several ways to report ASB, for more information click here.

How will my complaint be dealt with?

IDS will not tolerate acts of anti-social behaviour and we will use our robust ASB polices, tools and legal powers to demonstrate this.

IDS, through our ASB Policy aim to:

  • Provide an excellent service to our tenants.
  • Establish the seriousness of the complaint and take appropriate measures.
  • Investigate complaints of ASB and deal with them efficiently.
  • Allow tenants the right peacefully to occupy their premises.
  • Respect confidentiality and deal sensitively with complaints.

Receiving reports of ASB

Initial reports of ASB may be made directly by you or an agency such as the police, social services or education department. The report may be made in person, in writing, e-mail or over the phone. All complaints will be treated seriously and confidentially.

The incident will be documented and the level of ASB seriousness will be assessed. Minor ASB cases will be dealt with at a local level through your Estate Manager. Should the incident be serious in nature then your Estate Manager will refer you to IDS specialist staff who will then assist you.

Dealing with an incident

IDS will work closely with you and devise a suitable course of action to manage the issue. IDS will always take into account your needs and wishes when developing such plans and keep you informed throughout.

Resolving an ASB case

No one anti-social behaviour case is the same and so IDS will use a variety of different tools and powers to resolve cases.

IDS will work with its multi-agency partners were necessary to provide support and specialist services.

If a problem is between other IDS tenants and it involves a breach of the Tenancy Agreement, we employ legal action against the offending tenant.

Legal options available to IDS include:

  • Acceptable Behaviour Agreement (ABA)
  • Housing Injunction
  • Parenting Order
  • Demotion of Tenancy
  • Eviction

A copy of the IDS Anti-Social Behaviour Policy can be downloaded here (pdf)

I want to report anti-social behaviour

There are various ways you can report anti social behaviour to IDS:

  • Speak to your Estate or Scheme Manager
  • Contact the IDS Head Office (020 8800 9606)
  • Email: asb@ids.org.uk
  • Fill out the form below.

Your Name (required)

Your Address (required)

Your Email (required)


Your Message

Safer Neighbourhood Teams

You can also contact the Metropolitan Police’s Safer Neighbourhood Teams. These community-based teams will be able to assist you in cases of anti-social behaviour. For more information about the Safer Neighbourhood Teams click here

If you are in any immediate danger then please ensure you contact the Police on 999 or if the incident is of a criminal nature please contact your local Police station for contact information.

How does IDS manage ASB?


Often disputes between neighbours can often be resolved by simply talking to one another. IDS would always suggest that if you’re having problems, for example with noise, then simply speaking to your neighbour will resolve the issue.

There are however, times where people may find it difficult to approach their neighbour so IDS offers access to different mediation services throughout the city.


Anti-social behaviour and its perpetrators will not be tolerated by IDS or those who live within its communities. IDS will use the full spectrum of tools and powers it possesses to ensure its tenants do not have to suffer from the small minority who would act in such a manner.


Tackling anti social behaviour and its causes can be a complex process, requiring expertise and skills from a wide range of disciplines.

IDS works in partnership with various agencies and organisations throughout London to facilitate interventions, develop new preventative measures and undertake enforcement action.

Respect: ASB Charter For Housing

IDS signed the Respect: ASB Charter for Housing in 2011. The Charter has seven core commitments which provide the building blocks on which our ASB Service is based:

  • Demonstrating leadership and strategic commitment.
  • Providing an accessible and accountable service.
  • Taking swift action to protect communities.
  • Adopting a supportive approach to working with victims and witnesses.
  • Encouraging individual and community responsibility.
  • Having a clear focus on prevention and early intervention.
  • Ensuring a value for money approach is embedded in the service.

We work with our Tenants’ Forum and Tenants’ Associations to ensure we are held accountable for our performance and publish our ASB monitoring results on a quarterly basis at the end of each year.

We hold regular meetings with our tenants to listen to them about what problems are affecting where they live and work to find resolutions.