IDS provides a number of welfare services to its tenants giving advice on benefits, advocacy services, and, for elderly or disabled tenants both redecoration and the provision of aids and adaptations to their homes.
The welfare service is overseen by Annette Henry and Robert Davenport. Annette is our Supported Housing Manager with responsibility for managing our sheltered housing schemes and dealing with local authorities concerning Supporting People funding. Tenants living in our sheltered schemes receive welfare services from the Supported Housing Manager.
Robert Davenport is our Housing Welfare Officer providing welfare advice and assistance for residents living on our estates and general housing schemes. He also provides training for staff so that they are also able to assist with welfare advice.
Robert can also provide advocacy for tenants in claiming welfare benefits. He often represents tenants, liaising with the DWP, local authorities, and other statutory and voluntary organisations bodies, such as charities and makes referrals where appropriate. Robert arranges appointments to visit tenants in their own home or is willing to set up interviews at IDS offices.
Michael McFarlane is our Welfare Decorator providing a service for tenants who are unable to decorate for themselves. Michael can decorate a single room in a property. We have a waiting list and to be considered under the welfare decoration programme, the tenant must be unable to carry out works themselves and not have anyone who can help them, such as family members of friends. Those likely to be accepted on the list are those who are aged over 55 years or those with major disabilities, who are unable to employ a private decorator. As well as providing a decorating service, Michael also carries out minor works within sheltered schemes. Tenants should contact their Scheme Manager in the first instance, who can liaise with the Welfare Officer if there is a minor cost that the tenant cannot afford.
Aids and adaptations
IDS can apply for funding to carry out adaptations to tenants’ homes to enable them to remain independent. Works range from installing level access showers to providing grab rails. Referral for this work has to be through Social Services. The Housing Welfare Officer can help in obtaining the required referral.