Tenant Satisfaction 2024/25
How is our tenant satisfaction measured?
The Regulator for Social Housing requires all Registered Providers of social housing to report annual standard satisfaction measures to the regulator and their residents.
We collected the following perception data from our residents between April 2024 and March 2025 in relation to Tenant Satisfaction Measures via telephone call surveys, and this dashboard below shows our full performance against these measures. You can find a copy of the survey carried out here.
This is our second year of collecting Tenant Satisfaction Measure data and we would like to extend a big thank you to all 361 residents who provided a response to the survey. The information gathered from these surveys is invaluable in providing us with guidance on what we are doing well and where we need to improve our services.
Communication
Overall satisfaction
(TP01)
Satisfaction that IDS listen and act
(TP06)
Satisfaction that IDS keeps residents informed with things that matter to them
(TP07)
Agreement that IDS treats residents fairly and with respect
(TP08)
Satisfaction that IDS make a positive contribution to neighbourhoods
(TP11)
Repairs and maintenance
Satisfaction with repairs
(TP02)
Satisfaction with time taken to complete most recent repair
(TP03)
Satisfaction with well maintained home
(TP04)
Satisfaction that the home is safe
(TP05)
Satisfaction that communal areas are cleaned and maintained
(TP10)
Homes that do not meet the Decent Homes Standard
(RP01)
(Urgent and routine) repairs completed within target timescale
(RP02)
(Emergency) repairs completed within target timescale
(RP02)
Anti-social behaviour
Satisfaction with approach to ASB handling
(TP12)
ASB cases relative to the size of the landlord
(NM01)
ASB cases (hate related) relative to the size of the landlord
(NM01)
Complaints
Satisfaction with complaints handling
(TP09)
Stage 1 complaints relative to size of landlord
(CH01)
Stage 2 complaints relative to size of landlord
(CH01)
Stage 1 complaints responded to within Complaint Handling Code timescales
(CH02)
Stage 2 complaints responded to within Complaint Handling Code timescales
(CH02)
Safety checks
Gas safety checks
(BS01)
Fire safety checks
(BS02)
Asbestos safety checks
(BS03)
Water safety checks
(BS04)
Lift safety checks
(BS05)