Social Tenant Access to Information (STAIRs): Publication Scheme

Any tenants or individuals who would like to learn more about the Industrial Dwelling Society’s governance and decision-making can explore the content on our About us page and by exploring the bullet points listed below:

• Who we are – Our Mission, vision and values
• Corporate Strategy – Built upon our 2018-23 corporate strategy, which significantly enhanced our landlord services.
• Our Board – Meet our board members and discover their roles.
• Our Executive and senior management team– Meet our team and discover their roles.
• Our policies

Details of our spending, rent settings, procurement policies and procedures, contracts and tenders can be found on the website via the links listed below:

• Financial Statements – See details of our spending in our Annual Financial Statements on our Annual Reports page.
• Understanding your rent setting – Information on how your rent is determined and managed can be found here and in our Rent setting policy.
• Service charges policy – By collecting service charges, IDS will ensure that the services we provide will be carried out efficiently and effectively to maintain a safe and clean living environment for all our residents to enjoy.

You can view our current approach to investing in our homes by reading our Asset Management strategy.

In this report, you can find:

• Corporate and asset management strategies
• Planned maintenance and investment programmes
• Repairs and maintenance performance
• Environmental and sustainability information
• Stock profile information
• Asset transfers and disposals
• Stock condition and regulatory compliance data

We regularly publish updates on our performance on the ‘Our Performance’ page on our website.

• Tenant Satisfaction Measures
• Annual tenant reports
• Complaints performance and self-assessments
• Health and safety performance
• Non-personal compensation, redress and eviction data

• Our services – This information sets out the service standards you can expect from us and how we’ll hold ourselves accountable.
• Advice and guidance for tenants – Visit our Residents page for guidance and avice on tenant matters.
• Resident engagement strategy – Co-created with our residents, this strategy builds on our new Corporate Strategy and supports our strategic objective of providing excellent resident-centred servives.

The Industrial Dwellings Society is a registered provider of social housing and is listed on the Government website for the Regulator of Social Housing.

Other lists and registers relating to the management of social housing:

• Gas safety compliance summary
• Fire risk assessment outcomes for communal areas
• Electrical safety and asbestos register summaries
• Water hygiene and legionella risk assessments
• Building safety and compliance information
• Aggregated damp and mould and decant registers

Our policy page lists all the policies relating to housing management, including:

• Repairs and maintenance
• Complaints and customer care
• Anti-social behaviour and safeguarding
• Rent, arrears and income management
• Damp and mould
• Building, fire and water safety
• Allocation, tenure and succession