The vast majority of our residents behave in a neighbourly fashion. On occasion however, people will suffer from anti-social behaviour. We would describe ASB as, an inconsiderate or deliberate act that causes nuisance or interferes with other residents’ rights to the peaceful enjoyment of their home or environment.

If you have a complaint of nuisance from a neighbouring property, sometimes it’s good to talk to people as they may not realise that their behaviour bothers you. It is always better if neighbours can resolve their problems informally – most noise (and other problems) are resolved this way.

IDS will investigate complaints about nuisance behaviour. If your complaint is about another housing association tenant, you should report the matter to their housing officer. It will usually be dealt with under their tenancy rules.

All criminal activity should be reported to the police.
The police can be contacted on 101 or in an emergency, 999.

Safer Neighbourhood Teams – Metropolitan Police community-based teams will be able to assist you in cases of criminal anti-social behaviour. For more information about the Safer Neighbourhood Teams for your area click here: https://www.met.police.uk/a/your-area/

CRIMESTOPPERS Freephone 0800 555 111

https://www.crimestoppers-uk.org

What is NOT ASB?
Behaviour which results from different lifestyles or which would not be considered unreasonable by most people is not anti-social behaviour. We expect our residents to show consideration to their neighbour. This may include:
• Smells from cooking
• Sounds of normal day to day living (doors closing, use of stairs, flushing toilet
• Use of household appliances (hoover, washing machine)
• Babies crying, children playing
• One off party
As a general rule we will not take any action on these types of issues.

Resolving an ASB case
Where you report ASB we will tell you what we can do to help assist and provide you with expected time frames.

On occasion you may be asked to maintain a diary of incidents to help provide us with the evidence to support the case if further action becomes necessary.

Report anti-social behaviour
If the nuisance goes on tell us about it. Phone 020 8800 9606.
Remember: if there’s a threat to life or a crime is being committed ring 999.

Hate Crime
Have you been intimidated, harassed, victimised or abused because of who you are or what you believe in? If so, then you are a victim of Hate Crime. You can report it to the Police and directly to us on 020 8800 9606.

If you are reporting an incident about somebody else then any information you give us will be confidential. If you don’t want to give your name you can also give anonymous reports. All hate crime reports go to the local police constabulary and if you give us details then the police can make contact with the victim.