If you need to have your home adapted because you or a member of your family who live with you have a disability, you should contact your local Social Services Department or Doctor and ask them to tell us about the adaptations you need.

Our Welfare Managers will do this for you if you need help. We will carry out the adaptation if the Social Services Occupational Therapist or your Doctor recommends it and we have the money to do the work. Consideration may also be given to transferring you to a more suitable property, if adapting your present home is not possible or practical.


Typical adaptations include, but are not limited to:

  • Over-bath showers
  • Level access showers
  • Stairlifts

Other minor adaptations such as lever taps or grab rails may be installed at the request of the Welfare Manager.

We will not refuse to give you permission to make improvements without a good reason. If for any reason you do not get a reply to your letter, you must assume that you do not have permission. The list below includes some of the reasons we might refuse permission for an improvement, although there may be others:

  • For the safety of the property and properties connected to it
  • The improvement may mean extra cost to us now or in the future
  • The improvement reduces the value of the property
  • Statutory or building regulations or other obligations have been broken
  • The improvement makes the property less suitable for future tenants
  • The improvement is not in keeping with the character of the building
  • The improvement is to the common parts or external structure of the building

Tenants repairs

You are responsible for minor jobs such as:

  • Changing fuses
  • Clearing blocked sinks and protecting against frost in cold weather

Damaged caused

As a tenant, you are responsible for repairing any damage caused by you, your family and guests. We might hold you responsible for the cost of rectifying the following damage, unless there are reasonable grounds to show otherwise:

  • Caused by overflowing sinks, baths and washing machines, blocked drains and damaged waste pipes caused by disposable nappies, plastic bags and so on
  • Broken glass and damage caused by breaking in or domestic accidents
  • Damage to sinks and toilet pans
  • Damage caused by condensation, for example from blocked air vents or by using paraffin or bottled gas heaters, etc
  • Damage caused by a member of your family or visitor by acts of vandalism or negligence