What to do when moving out of an IDS property

Depending on whether your are a tenant, leaseholder or shared owner, your options will be different. Although we’ll be sad to see you go, here is all the information you need to make the process easier.

Ending your tenancy

You’ll need to give us 4 weeks notice to end your tenancy. You can do this by:

  • Calling us on 020 8800 9606 (Option 4)
  • Posting a letter to Head Office
  • Emailing us at Housing@ids.org.uk
  • Sending a notification on the Resident Portal
  • Speaking to an Estate Manager or Housing Officer

You can find a helpful ‘Moving out’ leaflet here

Unless otherwise agreed, we require the keys to be returned to us in person and the property to be empty of all personal and non standard items.

Selling your home

  • You’ll need to make the purchaser aware of the conditions in your lease, and anything else that you have been made aware of during your ownership
  • Keep all your paperwork safe (this includes consultation papers, service charge invoices, etc) as you may need to refer back to them later on
  • At the point of sale, your solicitor will contact us requesting an ‘information pack’ about the property, which they may give to the purchaser’s solicitors
  • Under your lease, your solicitor must let us have a copy of the legal documents transferring the lease within 28 days of sale. Until we are notified in writing, demands for service charges and ground rent will still be sent to you after the sale.