You may remember completing a TSM survey for us between June 2023 and March 2024. The TSMs were introduced by the Regulator of Social Housing as a requirement for all social landlords to collect satisfaction from residents.

We carried these out by sending you either a text, email or phone call depending on your specified preferences and asked questions about our overall service and service areas and we are now able to share the results with you.

We had posted our 2023/24 results on 8th May 2024, but these have since been amended and are now accurately reflected as of 26th June 2024. Should you have any queries about the amendments, please let us know by emailing housing@ids.org.uk or calling 0208 800 9606.

You can find a copy of the survey carried out here.

You can find a copy of our full methodology here.