You told us we needed to improve our out of hours emergency telephone service.  We listened, and have changed it. This means if you need to contact us urgently and our offices are closed, simply ring our main office number: 020 8800 9606 (Option 1).

Your call will be handled by our new partners at the Pinnacle Group, who will assess the situation and send out help as required.

Out of Hours means between 5pm to 9am Mondays to Fridays as well as weekends and bank holidays.

Let us know how you get on. We’re keen to make sure you get the best possible service